Welcome to the Saxon Skincare website (“Website”). These Terms of Service (“Terms”) govern your access to and use of this Website and the purchase of products offered by Saxon Skincare (“we”, “our”, or “us”).
By accessing this Website or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use this Website.
- About Saxon Skincare
Saxon Skincare is a South African skincare brand specialising in premium, single-farm-origin, tallow-based skincare products made from carefully selected natural ingredients.
- Eligibility
By using this Website, you confirm that:
- You are at least 18 years of age or have the consent of a parent or legal guardian.
- You have the legal capacity to enter into binding agreements.
- The information you provide is accurate and complete.
- Products
We strive to ensure that all product descriptions, photographs and pricing are accurate. However:
- Colours and product appearance may vary slightly due to natural ingredients and differences in screen displays.
- Because our products are handcrafted, slight variations in colour, texture and scent may occur.
- We reserve the right to modify product formulations, packaging or specifications without prior notice where necessary.
- Natural Products Disclaimer
Our products are formulated using natural ingredients. Individual skin types and sensitivities vary.
We recommend conducting a patch test before using any new skincare product.
Our products are intended for cosmetic use only and are not intended to diagnose, treat, cure or prevent any disease or medical condition.
If irritation occurs, discontinue use immediately and consult a qualified healthcare professional.
- Orders
All orders placed through our website are subject to acceptance and product availability.
We reserve the right to:
- refuse or cancel any order;
- limit quantities purchased;
- discontinue products without notice; and
- cancel orders where pricing or stock errors have occurred.
An order confirmation does not constitute acceptance of your order. Acceptance occurs once your order has been processed and dispatched.
- Pricing
All prices are displayed in South African Rand (ZAR) unless otherwise indicated.
Prices may change without notice.
Applicable taxes are included where required by law.
Shipping charges will be calculated during checkout.
- Payment
Payment must be received in full before orders are processed.
We accept payment methods displayed during checkout.
All payment transactions are securely processed through authorised payment service providers. Saxon Skincare does not store your payment card information.
- Shipping and Delivery
Delivery times provided are estimates only.
While we endeavour to dispatch orders promptly, delays caused by couriers, weather conditions or circumstances beyond our control may occur.
Risk in the products passes to you upon delivery.
- Returns and Refunds
We want you to be satisfied with your purchase.
If you receive a damaged, defective or incorrect product, please contact us within 7 days of delivery. Please click on the link below to view our refund and return policy.
- Product Storage
To ensure optimal quality:
- Store products in a cool, dry place.
- Keep away from direct sunlight.
- Avoid introducing water into product containers.
- Use clean, dry hands or a spatula when removing product from jars.
Natural products may soften or harden depending on ambient temperatures without affecting product performance.
- Intellectual Property
All Website content, including:
- logos;
- trademarks;
- product names;
- photographs;
- graphics;
- text;
- videos; and
- product formulations (where protected),
remain the property of Saxon Skincare or its licensors and may not be copied, reproduced or distributed without prior written permission.
- Acceptable Use
You agree not to:
- use the Website for unlawful purposes;
- interfere with Website security;
- attempt to gain unauthorised access to our systems;
- upload malicious software;
- copy or exploit Website content without permission.
- Privacy
Your privacy is important to us.
Our collection and processing of personal information is governed by our Privacy Policy and applicable data protection legislation, including the Protection of Personal Information Act (POPIA).
- Limitation of Liability
To the fullest extent permitted by law:
- Saxon Skincare shall not be liable for indirect, incidental or consequential damages arising from the use of our Website or products.
- Our total liability shall not exceed the purchase price of the product giving rise to the claim.
Nothing in these Terms limits any rights you may have under applicable consumer protection legislation.
- Allergies
Although we carefully select our ingredients, our products may contain animal-derived, plant-derived, and seed-derived components that may cause allergic reactions in sensitive individuals.
Customers are responsible for reviewing ingredient lists before use.
- Force Majeure
We shall not be liable for delays or failure to perform our obligations where such delays result from events beyond our reasonable control, including natural disasters, strikes, pandemics, transport disruptions, government actions or failures of third-party service providers.
- Changes to These Terms
We reserve the right to amend these Terms at any time.
Updated Terms will be published on this Website with the revised effective date.
Continued use of the Website constitutes acceptance of the updated Terms.
- Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.
- Contact Us
If you have any questions regarding these Terms, please contact us:
Saxon Skincare
Email: info@saxonskincare.co.za
Telephone: +27 83 457 8278
Website: www.saxonskincare.co.za
